Terms of Service

1. What Pinafly does

Pinafly freezes a web page as it appeared to you into a hosted copy — a “snapshot” — and lets you and people you share it with add numbered feedback pins and comments. Snapshots are stored on our servers so they stay stable when the original page changes.

2. Your account

You are responsible for your account and for anything done through it. Keep your password and your extension capture token to yourself, and tell us promptly if you think someone else has access. You must be old enough to form a binding contract where you live.

3. Capturing pages — your warranty

This is the most important clause in this document, so it is stated plainly.

You warrant that you have the right to capture, store and share every page you freeze. That includes pages behind a login, pages inside a customer’s product, staging environments, and anything else not publicly available. It also means that where a page contains personal information about you or anyone else, you have whatever consent or other lawful basis is needed to copy it and to show it to the people you share it with.

You freeze pages at your own direction. We do not check whether you had permission, and we cannot — a snapshot looks the same to us either way. If you are not sure you may capture something, do not capture it.

4. Our role

We host snapshots at your direction. We do not review them before they are stored, we do not monitor them, and we do not endorse their contents. As between you and us, the material in a snapshot is yours and remains your responsibility.

You give us the limited licence we need to operate the Service on your behalf — to store, process, reproduce and display your snapshots and pins so that you and the people you share them with can see them. That licence exists only to run the Service and ends when you delete the content.

5. Snapshots are not public

Pinafly does not publish snapshots to the open web and provides no way to make one publicly discoverable. Every snapshot is served with instructions not to index it, on every plan and every sharing setting, and none is listed in any public directory.

Sharing works by capability link: anyone holding a snapshot’s link can open it, subject to the audience and permission settings you choose. Treat a share link as the key to that snapshot, and share it accordingly.

6. Acceptable use

You must not use Pinafly to:

• capture or share material you have no right to capture or share;
• collect personal information you have no lawful basis to collect, or capture pages containing other people’s sensitive information without their consent;
• store or share anything unlawful, or anything that infringes someone else’s rights;
• capture material that is abusive, harassing, or sexualises a minor — including material that would be prohibited under Australia’s online safety laws;
• attempt to break, overload, or gain unauthorised access to the Service or to anyone else’s snapshots;
• resell or white-label the Service without our written agreement.

7. Reporting a problem with a snapshot

Every snapshot page carries a Report issue control, and you can always email us at legal@pinafly.com. Tell us the snapshot link and what is wrong with it — that it infringes your copyright, that it contains your personal information, or that it breaches these terms.

We review reports and may remove or disable access to a snapshot, or suspend an account, where we consider it necessary. If you are the person who captured the material, we will normally tell you what was removed and why.

Repeat infringers. We terminate the accounts of users who repeatedly capture material they have no right to. Whether someone is a repeat infringer is our judgement, taking the circumstances into account.

8. Plans, payment and changes

Paid plans are billed in advance through our payment provider. You can cancel at any time and your plan continues until the end of the period you have paid for; we do not refund part-periods except where the law requires it. We may change prices or plan limits with reasonable notice, which will not affect a period you have already paid for.

We may change the Service and these terms. If a change materially reduces what you get, we will give you reasonable notice, and continuing to use the Service after it takes effect means you accept it.

9. How long we keep your pages

We delete captured pages on a schedule, and deletion is permanent. The period is set by the plan you were on when the page was captured, not the plan you are on now. Pages captured on the free plan are deleted 60 days after capture; they stop being viewable after 30. Pages captured on a paid plan are kept while you subscribe, and deleted 180 days after a subscription ends. Subscribing again before that date stops the clock, but does not restore anything already deleted.

We will email you 7 days and 2 days before a deletion, telling you what is affected. It is your responsibility to keep your own copy of anything you need: we cannot recover a deleted page, and we are not liable for content deleted under this clause.

10. Termination

You can stop using Pinafly and delete your account at any time. We may suspend or terminate an account that breaches these terms, or where we are required to. On termination, your right to use the Service ends and we may delete your content after a reasonable period — so export anything you want to keep before you go.

11. Warranties and liability

The Service is provided “as is”. We do not warrant that a snapshot will reproduce a page perfectly: capture is a best-effort copy of what a browser could read at the moment you froze it, and some pages cannot be reproduced faithfully. Do not rely on a snapshot as a forensic or evidentiary record.

Nothing in these terms excludes rights you have under the Australian Consumer Law or other laws that cannot be excluded. Where our liability can be limited, it is limited — at our option — to resupplying the Service or paying the cost of having it resupplied, and in any event to the amount you paid us in the twelve months before the claim. We are not liable for indirect or consequential loss, or for loss of profits, revenue or data.

You indemnify us against claims brought by someone else arising from material you captured or shared in breach of section 3 or section 6.

12. Governing law

These terms are governed by the laws of Victoria, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that state.

13. Contact

Questions about these terms? Email legal@pinafly.com. See also our Privacy Policy, which explains what a snapshot contains and how we handle personal information.